Training Customer Service Professional

Deskripsi Training Customer Service Professional

Training Customer Service Professional – Customer service memiliki peran penting dalam berjalannya suatu usaha. Customer service sebagai ujung tombak perusahaan wajib mempunyai kemampuan dasar pelayanan agar dapat memenuhi target perusahaan dan menyelesaikan permaslahan pelanggan. Dalam pelatihan ini bertujuan untuk membangun keterampilan yang dapat memahami keinginan pelanggan terlebih dahulu dilandaskan customer oriented. Peserta dapat menganalisis dan mengenali kelebihan dan kekurangan dalam diri nya serta dapat mengetahui aspek yang harus di tingkatkan dalam dunia customer service professional.

Materi Training Customer Service Professional

Konsep Dasar dan Tujuan Pelatihan Customer Service Professional
Keterampilan Komunikasi dalam Membangun Hubungan dengan Pelanggan
Mencocokan antara fitur dan benefit produk/jasa suatu perusahaan
Keterampilan Empati dan Kesabaran
Sikap Orientasi pada Pelanggan
Latihan dan Evaluasi

Tujuan

Setelah mengikuti training ini, peserta diharapkan akan memiliki kemampuan untuk:

Mengerti kebutuhan dan keinginan pelanggan sehingga dapat memberikan pelayanan yang terbaik
Mempertahankan pelanggan sehingga membangun hubungan jangka Panjang
Mempunyai kiat-kiat dalam menyelesaikan masalah yang sulit saat menghadapi pelanggan
Menganalisis faktor utama dari tiap permasalahan dan menghilangkan faktor bias dalam penyelesaian masalah
Menerapkan attitude dan behaviour yang baik dalam service
Memasarkan lebih luas dan menjual lebih banyak melalui service

Jadwal Pelaksanaan dan Tempat Pelaksanaan

Bulan	Minggu I Bandung	Minggu II Jakarta	Minggu III Bandung	MInggu IV Yogyakarta	Minggu V Denpasar
Januari	2-4	9-11	16-18	23-25	29-31
Februari	5-7	13-15	20-22	27-29
Maret	5-7	12-14	19-21	26-28
April	2-4	8-9	16-18	23-25	29-30
Mei	6-8	14-16	20-22	28-30
Juni	4-6	11-13	18-20	25-27
Juli	2-4	9-11	16-18	23-25	29-31
Agustus	6-8	13-15	20-22	27-29
September	3-5	10-12	17-19	24-26
Oktober	1-3	8-10	15-17	22-24	29-31
November	5-7	12-14	19-21	26-28
Desember	3-5	10-12	17-19	23-24

Harga

Offline

Public Training mulai dari 5.000.000 – 7.000.000 perorang
Inhouse Training mulai dari 850.000 perorang

Online

Public Training mulai dari 1.200.000 perorang
Inhouse Training mulai dari 600.000 perorang

Fasilitas

Tempat Training Hotel Minimal Bintang 3
Expert Training
Coffee Break 2x
Backpack Exclusive
Jaket Exclusive (Souvenir)
Modul Pelatihan (hard copy & soft copy)
ATK
Sertifikat
Dokumentasi
Lunch

Cek juga media sosial kami : https://www.instagram.com/anntamandirisejahtera?igsh=MTJpZWl3dzhjajUwMA==

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